FAQ

Downloads

How do I get my files?

Right after checkout you get an email with your download link. The link also appears on the order confirmation page.

I didn't receive the email.

Check your spam or promotions folder. If it is not there, write to support@templatecastle.com with your order number and we will resend it.

Do I need an account?

No. You can buy as a guest. An account only helps you see your past orders.

Software

What do I need to open the files?

.PSDT files need Adobe Photoshop, .AIT files need Adobe Illustrator and .MOGRT files need Adobe Premiere Pro. Canva templates work with a free Canva account. See How to use our templates.

What is a PSDT file?

It is a Photoshop template: it opens as a new copy, so the original file is never overwritten.

License and payments

Can I use the templates for clients?

Yes. Every template includes a commercial license. Read the details on our License page.

Which payment methods do you accept?

Credit and debit cards, Shop Pay, Apple Pay and Google Pay.

Can I get a refund?

Because files are digital, sales are final, except for duplicate purchases or a technical problem we can't fix. See our Refund policy.